Shipping Policy
Shipping Policy
Welcome to donenes.com! Our goal is to provide you with a smooth and reliable shopping experience from order to delivery. Below is our updated shipping policy to ensure transparency and clear expectations.
Processing Time
• Orders are typically processed within 1–3 business days after payment has been confirmed.
• Please note that processing may take slightly longer during holidays, sales events, or peak periods — but rest assured, our team is working hard to get your order shipped as quickly as possible.
Shipping Time
We ship globally, and estimated delivery times are as follows:
• USA, Canada, UK, Australia & Europe: 6–12 business days
• Rest of the World: 7–14 business days
Please keep in mind that these are estimated timeframes. Delivery may vary based on customs clearance, local courier operations, or unexpected delays.
Shipping Costs
• Free shipping is available for all orders over $60.
• For orders below $60, a standard shipping fee of $5.95 applies. Expedited shipping (if available) costs $9.95. Secured Shipping ( We will cover everything if your package is lost, stollen or broken. No question asked) costs $12.95
• You can select expedited shipping during checkout for an additional cost.
Order Tracking
• Once your order has been shipped, you will receive an email with your tracking number and a link to monitor your shipment.
• You can also track your order anytime through our “Track My Order” page.
• If you experience any issues tracking your package, please contact us at info@donenes.com, and our support team will be happy to help.
Customs and Duties
• International orders may be subject to customs fees, import duties, or taxes imposed by your local government. These costs are not included in your purchase price and are the customer’s responsibility.
• Please contact your local customs office for more information about potential charges before placing your order.
Shipping Delays
• While we aim to deliver within our estimated timeframes, delays may occur due to high order volumes, weather conditions, or courier-related issues.
• If your order is delayed, please email us at info@donenes.com so we can assist you promptly.
Lost or Stolen Packages
• Myoro.co is not responsible for lost or stolen packages, unless you purchased the lifetime warranty package.
• If tracking information shows your order was delivered but you have not received it, please check with your neighbors or local postal service first.
• If you still cannot locate your package, contact us at info@donenes.com, and we’ll work with you to find a solution.